Going the extra mile for your clients needs you to offer something amazing to them that they did not expecting from you. This undeniably gives you more big business. If you want to conquer your goals in business, putting 100 % of your ability is not sufficient. You need to perform little extra to do better than others.
What distinguishes triumphant people from others? Most people do what they want to do. On the other hand, victorious people do what is considered necessary to achieve the goals.
Do It with a Smile
When you enter a store to buy something, you find the staff with sad faces, without showing any objective to attend to you. How would you react? Most probably, you would leave without buying a single item. On the contrary, smiling faces with enthusiasm and innate desire to attend the customer makes environment favorable for buying.
Same rules apply to the online business too. Put an extra effort while designing your website. Make procedure for taking orders very easy. Clients are happy with as minimum the number of clicks as possible, to get information about your product or service.
In online businesses, visitors to your website expect free information. Make your website user friendly. This makes you more credible and reliable. Nobody can make an impression on prospective customer more than free and straightforward information.
Delivery also needs to be very fast. Clients should be able to take delivery of the products with no delay, after making payments. Offer the option of how he would like the product to be shipped.
A complaining customer is an opportunity, if you wish to go that extra mile. Attend to him with a smile on your face. Solve his problems at the earliest possible. Thank him for bringing the complaint to you.
This converts an unsatisfied customer into a person who has faith in you. His word of mouth praise may bring in many potential clients.
About the Author
Dr. Richard M. Krawczyk is a leading direct response marketing expertwho works with businesses by improving their online and offline performance. Learn how to improve your marketing with the help personal and business development.